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CUSTOMER SERVICE

At skies Limited, we’re here to provide you with exceptional customer service every step of the way. Whether you have a question about your order, need assistance with a product, or simply want to share feedback, our dedicated team is ready to assist you.

Feel free to reach out to us—we’re committed to making your shopping experience smooth, enjoyable, and personalized. Your satisfaction is our priority, and we’re always here to help!

REPRESENTATIVES AND ADVISORS ARE AVAILABLE

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CALL US

01194743046124

CHAT WITH US​

Representatives and Beauty
Advisors are available:

MON-SUN: 8am - 9pm PT

FREQUENTLY ASKED QUESTIONS

  • 11. Do I need a PayPal account to make a purchase?
    No, you do not need a PayPal account to complete a purchase. You can check out as a guest using your credit or debit card through PayPal’s secure payment gateway.
  • 4. Do you accept returns or exchanges?
    No, we do not accept returns or exchanges. All sales are final.
  • 2. Do you offer free shipping?
    Yes! We offer free shipping on all orders over $50.
  • 8. What should I do if my item is damaged during shipping?
    If your item arrives damaged, please contact our customer support team immediately with pictures of the damage. We will assist you with the issue. (Note: This policy can vary based on supplier and shipping provider.)
  • 17. Can I change my payment method after placing an order?
    Unfortunately, once an order is placed, we are unable to change the payment method. Please ensure that your PayPal account details are correct before completing your purchase.
  • 13. Can I use PayPal if I live outside the United States?
    Yes, PayPal is available in many countries worldwide. You can use PayPal to make a payment regardless of your location.
  • 10. . Can I use my credit/debit card to pay?
    Yes, you can pay using a credit or debit card via PayPal, even if you don’t have a PayPal account. Simply choose the "Pay with Credit or Debit Card" option at checkout.
  • 1. Are sales final?
    Yes, all sales are final. Once your order is placed, it cannot be canceled, modified, or refunded
  • 5. Can I get a refund?
    No, we do not offer refunds. All sales are final, and we do not accept returns or exchanges.
  • 12. Is PayPal secure for online transactions?
    Yes, PayPal is a widely trusted and secure payment platform. They use encryption and advanced fraud prevention measures to protect your financial information.
  • 15. How can I get a refund if needed?
    Since all sales are final, we do not offer refunds. However, if you have any issues with your order, please contact our customer support team, and we will assist you based on our policies.
  • 7. How can I track my order?
    Once your order has shipped, you will receive a tracking number via email to track your package
  • 16. Do you ship internationally?
    Yes, we ship to customers worldwide! Shipping times and costs vary depending on your location. You can find detailed shipping information at checkout or on our "Shipping Information" page.
  • 9. What payment methods do you accept?
    Currently, we only accept PayPal as a payment method for all transactions on our online store.
  • 14. What should I do if my payment is declined?
    If your payment is declined, please check that your PayPal account is active and that your payment method is valid. If the issue persists, you may contact PayPal’s customer support for further assistance.
  • 6. Will my order be shipped internationally?
    Please check our shipping policy for details on international orders. Shipping fees and times may vary based on the destination.
  • 3. What are the shipping charges for orders below $50?
    For orders under $50, we charge a flat shipping fee of $5.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • How can I track my order
    Once your order is shipped, we will send you an email with a tracking number. Use this number to track your order on our website's 'Track Order' page or through the courier’s tracking system.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • What is the return and exchange policy at Skies Limited?
    Skies Limited has a no-refund policy, and all sales are final. However, the business allows for exchanges on eligible products. Please refer to the return and exchange policy for more details.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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