"Enjoy Free Shipping on Orders Over $50! Shop now and save on your delivery within the USA."
FAQ
FAQ - Frequently Asked Questions (FAQ)
Effective Date: [12/20/24]
Website: www.skieslimited.com
1. Shipping Policy
Q: What are your shipping rates?
A: We offer free shipping on orders over $50 within the United States. For orders below $50, a flat shipping fee of $5 applies.
Q: How long does it take to process my order?
A: Orders are processed within 2-3 business days after your purchase.
Q: How long does shipping take?
A: Standard shipping typically takes 3-5 business days after processing.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Delivery times vary based on the destination and customs clearance.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to track its progress.
2. Returns & Refunds
Q: Can I return my purchase?
A: Returns are accepted only for damaged, defective, or incorrect items. For any other cases, such as buyer's remorse, we do not accept returns or refunds.
Q: What if my product arrives damaged or incorrect?
A: Please contact us within 7 days of receiving the item. Email us at skieslimited3@gmail.com with photos or videos showing the damage or incorrect item. We will guide you through the return process.
Q: Are refunds available?
A: Refunds will be issued if the item is defective, damaged, or incorrect and meets our return conditions. Once your return is inspected, a refund will be processed to the original payment method.
3. Cancellations
Q: Can I cancel my order?
A: Orders can be canceled within 12 hours of placing the order. Once processing or shipping begins, cancellations are no longer possible.
To cancel, please email us at skieslimited3@gmail.com as soon as possible.
4. Payments
Q: What payment methods do you accept?
A: We accept PayPal for secure and encrypted transactions.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted, and we do not store your credit or debit card details on our website.
5. General Policies
Q: Are product descriptions accurate?
A: While we strive for accuracy, variations in product details may occur. Please contact us if you have concerns about a specific product.
Q: What if there is a delivery delay?
A: Delivery delays caused by third-party carriers, customs, or weather conditions are beyond our control. However, you can always track your order using the tracking number we provide.
Q: What are your terms for using the website?
A: By using our website, you agree to comply with our policies, including our Terms and Conditions.
6. Contact Information
Q: How can I reach customer support?
A: For any questions or concerns, you can email us at skieslimited3@gmail.com.
Q: Where can I find more information about your policies?
A: You can find detailed information about our Shipping Policy, Return & Refund Policy, and Terms & Conditions on our website at www.skieslimited.com.